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Standards


Health and Safety
Mitchellson’s Health & Safety culture and management approach is based on working to a higher level than the industry recommended best practice. It also incorporates collaborative teamwork and innovation, which is driven by the belief that we all have a right to a safe and healthy work environment.

Our goal is to consistently provide our staff and workforce with the training, instruction, information and equipment that they need to carry out their works safely, and in a manner that promotes the maintenance of everyone else’s Health and Safety.

Mitchellson’s management systems and procedures have been designed to help achieve this, as well as exceeding the legal compliance issues, way above the minimum required by current legislation.

We strongly believe that our best assets are the individuals we employ; their input is vital to the success of Mitchellson’s.

By promoting an ‘open door policy’ we have created a constructive forum for all our employees to share concerns, opinions, ideas and suggestions. Enabling everyone to work as a team to continuously improve and grow. A high level of safety awareness is achieved for all employees by supplying thorough training and accurate information for all our employees to utilise. Through investment in our employees we help to provide an excellent overall service and end product to our clients, which is why many of them continue to award us additional projects.

We are also very aware of the impact that we might have on the neighbours to the construction site and we have procedures in place that minimise our impact, as part of the Construction Consideration Scheme.


Quality
The directors, managers and employees of the Mitchellson organisation are all committed to the provision of the highest quality of product and service to our clients and we are aware that this can only be achieved with the involvement and commitment of all personnel at every level within our organisation. The Quality policy is communicated to all employees and displayed at the company’s permanent offices and sites. This policy is reviewed annually to ensure that it reflects the changing objectives and circumstances of the company.

We will comply with our obligation of providing a quality service to all of our clients by the operation of a quality management system that:
• Ensures the consistency, continuous review and improvement of working processes;
• Ensures that all employees are competent and adequately skilled for the tasks they are responsible for performing;
• Clearly defines the responsibilities and roles of key personnel;
• Gains the involvement of personnel at all levels to the greatest extent possible
• Monitors levels of client satisfaction and deals efficiently and fully with complaints and non conformances;
• Engages with clients and key suppliers to promote open communication and achieve operational efficiency
• Meets all the requirements of ISO 9001:2008.

The Board of Directors and Senior Management are committed to:
• Ensuring the availability of resources and information to support the operation and monitoring of the quality management system
• Compliance with the requirements of the quality management system
• Continual improvement of the effectiveness of the quality management system
• Ensuring that clear, measurable quality objectives are established and resourced
• Ensuring that the Quality Policy and objectives are reviewed regularly for continuing suitability.


Environment
Mitchellson acknowledges the environmental impacts from our activities and strive to manage and minimise these effectively. Mitchellson are committed to implementing our Environmental Policy which is aimed at continual improvement, legal compliance, good pollution control practices, staff training and awareness, minimising damage to the environment and improving environmental performance.
Mitchellson implement an in house Environmental Management System (EMS) and are aiming to obtain ISO14001.

Mitchellson implement a Forest Products Procurement Policy to ensure timber is supplied from sustainable sources and that Mitchellson hold Chain of Custody certification to the FSC (Forestry Stewardship Council) and PEFC (Programme for Endorsement of Forest Certification) Schemes so that certified timber can be supplied to projects from Mitchellson’s plant yard.

Mitchellson Plant Hire Limited is a registered Waste Carrier licence holder and is able to provide full waste management solutions for Mitchellson projects and external contracts. We are fully compliant with all waste legislation and Duty of Care requirements.

Mitchellson communicate with our suppliers regarding options for more sustainable concrete mixes, cement replacements (PFA, GGBS) and recycled and secondary content etc.

Mitchellson realise the importance of improving environmental performance and each project has an environmental management plan file.

Signed copies of these policy statements are available upon request from our Head Office.


People (Training & Opportunities)
At Mitchellson we believe that our people are the lifeblood of our business and it is their continued efforts and commitment that allows Mitchellson to deliver a quality product to client satisfaction.

We believe in ongoing investment in our people throughout their career with Mitchellson, working with them to identify areas of strength and weakness and then providing them with the opportunity to improve their capabilities.

Our health & safety and training department offers support to all employees from director to operative, monitoring and mentoring their career advancement and also ensuring that all our staff are fully up to date with the Training Policy, and enact the Mitchellson Health & Safety Policy.

Mitchellson are committed to bringing enthusiastic people into the industry and to that end we work with Construct, CITB and local schools and colleges to champion apprenticeships within our industry.

Our graduate sponsorship scheme has been a tremendous success offering young professionals a structured and clearly defined career path with Mitchellson.

Mitchellson are committed to continue to work with our clients, trade organisations and staff to offer innovation and excellence in project delivery.

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